So, I know everyone likes to complain about bad service, but for once, I'd like to give some kudos and plaudettes for some quality service from Verizon DSL. When I first got the stuff installed, the service was great, but then is dropped off severely over the past year or so. However, it seems, they must have had a reorg or something, as I just completed a great and satisfying exchange with them. On Friday, it seems I blew out my modem. Don't know how it happened, but I suspect it had something to do with my wireless router. I didn't know what was wrong, so I just phoned tech support and believe it or not, got a person, right away. It was an Indian gentleman, and he couldn't have been more helpful. He didn't waste time, and after a couple of tries, he determined my modem was fried and transferred me to the correct person to order a new one. They told me two to three business days, and it showed up today. I plugged it in, and I am back on-line. Anyways, it was a remarkably painless service call - with the exception of the $40 for the new modem (or was it $30). Does anyone have a modem older than 4 years, because they seemed to think that was about all I could expect out of the thing?