Verizon Back Online

Got the call today that there was a service outage and it really had nothing to do with the modem...really not surprised. The who called me sounded English. I had previously dealt with Indians and Filipinos that were supposedly corresponding with Americans. And it took them about two and a half days to fix the problem...Funny thing is I'm getting to the point where I've had the service so long that I think I know more about that most of the lower-level support people....Maybe I need to get a business account.